IT Specialist
Quickbase Sofia, Sofia City, Bulgaria
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Quickbase Sofia, Sofia City, Bulgaria
2 weeks ago 53 applicants
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Job DescriptionWhat’s it like to work with us?Our team enjoys the freedom and flexibility to do their best work using modern technology and tools. For nearly 20 years, people of all backgrounds have been using the Quickbase to create applications that improve company workflows. We have thousands of customer universe of app-enabled businesses that span all industries and company sizes including over 80 percent of the Fortune 50 like Google (https://www.quickbase.com/customers)
In the US, our Bulgarian engineers have the reputation of being role models for engineering excellence. Our US employees are embracing the Bulgarian culture. You could spot a US employee wearing a martenitchka on March 1st. Our US based and Bulgaria based employees work together and win together. We are a place of support and welcoming, and want every employee here to feel cherished and empowered.
Position Overview: As our second onsite IT professional in Sofia, you will provide frontline support to internal Quickbase employees in their information technology needs. You’ll ensure they have computer equipment and additional hardware needs, as well as access to the relevant software and services for their role within the organization. You will help our IT team by responding to ticketing requests. While your major focus will be on our new-and-existing employees in Sofia, you will interact with every employee within the Salt Lake City, UT office as well as our HQ in Boston, MA. This position reports to our IT Lead in Boston, MA.
Responsibilities:
- Provide Helpdesk troubleshooting and solutions via a ticketing system, in person office visits, chat sessions, phone calls, and emails from internal employees
- Perform diagnostics on hardware and software problems as related to end user equipment
- Occasional interaction with 3rd party support vendors for advanced troubleshooting
- Onboarding all new employees including account creation, email setup, provisioning and deploying laptop computers with all required software
- VOIP phone setup
- Offboarding all departing employees
- Support and setup of A/V equipment in conference rooms and for company meetings
- Inventory and Asset management and maintenance as machines are provisioned and retired from use
- Moving internal employees IT equipment within the building as required
Skills and Experience:
- IT Related Degree
- Experience setting up and maintaining laptops and other technology
- Exposure to Windows and IOS environments
- Interested in developing a career in IT
What we offer in exchange for your commitment and good work:
- Flexible working hours and unlimited remote work policy with a local Bulgarian office in Sofia
- 25 days of annual leave, 2 additional days off for volunteering
- Additional health insurance Plan - for you and your loved ones
- Life Insurance
- Well-being (for Fitness memberships, personal trainings, office equipment etc.)
- Mental Health Care – up to 8 sessions annually with a professional Career Coach or Psychotherapist
- Digital Food Vouchers
- Multisport Card (via payroll deduction)
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Software Development
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