• Why is my Solventless pod burning easily?
Here are some easy tips on how to enjoy the solventless pods:
Use our regular STIIIZY Battery (210 MAH) to maintain the taste of terpenes.
* STIIIZY BIIIG Batteries will run too hot for the solventless pods.
Gently inhale for 2-3 seconds
If the pod has any burning taste, please allow the pod to cool down for at least 5-10 minutes before the next inhale.
* To accelerate the cool down process, remove the pod and dry hit 5-10 times. Insert the pod back in the regular battery to see if the taste is good to go. If not, repeat the process.
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• Why did the concentrate in my pod change color?
STIIIZY only uses the highest quality cannabis oils and botanical terpenes. Changes in coloring occur naturally over time and do not impact purity, potency or effectiveness of the products.
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• How long do the half and full gram pods last?
How long pods last will vary from user to user depending on frequency of use and length of draw.
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• Are the pods warrantied?
STIIIZY pods purchased at a licensed retailer must be full or nearly full to qualify for an exchange. Empty or significantly used pods do not qualify for an exchange.
-Full or nearly full pods may be replaced for the following reasons;
-Cracked or leaking pod.
-Clogged pod.
-Pod not making connection with the battery.
-Pod not producing smoke.
You must keep the original receipt and bring it with you to the store where you bought the pod.
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• When should I replace an old pod for a new pod?
We recommend replacing your used pod before it is completely dry or empty to avoid overheating the coils.
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• Why are live resin pods dark?
Live resin pods are darker because they are a true pure live resin that is distillate-free. As a result, the color is dependent on the strain. The color of the oil does not affect the quality or potency of the pods.
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• Why are Live Resin/CDT pods out of stock?
Our Live Resin and Cannabis Derived Terpene pods are made artisanal in small batches from carefully grown crops. Because of this, flavors may change seasonally.
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• Packaging changes
As laws and regulations are constantly changing, we regularly update our packaging to comply. The safest way to ensure the STIIIZY product you are purchasing is authentic is to ensure the retailer is licensed.
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• Different packaging for different states
Each state has different laws and requirements for packaging, so there may be differences in packaging in order to comply.
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• Where can I purchase STIIIZY pods?
STIIIZY cannabis products are currently available in California, Washington, Nevada, Michigan and Arizona. To find your nearest retailer please visit https://www.stiiizy.com/store-locator or https://weedmaps.com/brands/stiiizy.
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• How much do pods cost?
Prices may vary by dispensary or delivery service as independent retailers set their own prices. To find your nearest retailer please visit https://www.stiiizy.com/store-locator or https://weedmaps.com/brands/stiiizy. STIIIZY cannabis products are currently only available in California, Washington, Nevada, Michigan and Arizona.
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• Do all pods have a CA label?
No. Packaging will vary from state to state based on different laws and regulations. To ensure the STIIIZY products you are buying are state-regulated and lab-tested is to purchase from a state-licensed retailer. Please visit our website or @weedmaps to find your nearest STIIIZY retailer.
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• How will I know if I purchased a counterfeit product pod/battery?
The safest way to ensure that the STIIIZY product you purchased is a state-regulated, lab-tested cannabis product is to make sure the retailer is a state-licensed dispensary or delivery service.
We encourage you to ask the retailer for its state license number and to verify it with your local cannabis authorities. Please note that STIIIZY cannabis products are currently available only in California, Nevada and Michigan. In California, to verify if a retailer is licensed you can visit the
Department of Cannabis Control website at https://search.cannabis.ca.gov/.
In an effort to combat counterfeits, STIIIZY is continuously improving its packaging. We recently introduced QR codes in some of our packages and expect to have them on all new packaging in the near future. You can learn more at https://verify.stiiizy.com.
If you believe you've been sold a counterfeit STIIIZY product, please email us at support@STIIIZY.com with the following:
-Photos of the packaging; front and back.
-Photos of the pod and/or battery; front, back, top and bottom.
-Name and contact information of the retailer, or Weedmaps link, where you purchased the product.
