FAQs
Problems Logging In
Check the spelling and spacing of your password. (Passwords are case sensitive; remember to turn off the Caps Lock key.) You must register before you can log into the MyADP application. You must use your MyADP user ID and password (not the ID and password you use to log into your company's network.
How do I get back into my ADP account? ›
Need to Reset Your Password
- Click Forgot Your Password.
- Enter your User ID. Follow the instructions to answer a series of security questions. Note: If you do not know the answers to the security questions contact your Company Payroll or HR Contact to make the change for you.
- Create a new Password.
- Click Continue.
Select First Time Users Register Here to start the registration process. Follow the steps to enter your registration code, verify your identity, get your User ID and password, select your security questions, enter your contact information, and enter your activation code.
What do I do if my ADP account is locked? ›
What to do if you are locked out. Go to Forgot User ID or Password and follow the on-screen instructions. Once you have retrieved your user ID, you will no longer be locked out. Please contact your company administrator if you need further assistance.
Did ADP have a glitch today? ›
Current ADP status is UP.
Why is my ADP portal not working? ›
Close all active Internet browsers and try logging on again; Clear your browser history/cache and try again. During your next log on attempt, you will be required to identify yourself, i.e., you will be required to receive an activation code, enter the activation code, and answer your security questions.
How can I speak to a live person at ADP? ›
Not sure of your service center contact information, call ADP product Login and Support Help Center: 844-227-5237.
What is my ADP username and password? ›
When logging into ADP, your username will normally be your email address. If you have forgotten your password, click "forgot password" to recover your account when signing in.
Can I log into ADP from my phone? ›
Logging In
To use ADP® Mobile Solutions on your mobile device, you must be registered to use Employee Access® for RUN Powered by ADP®. For more information about Employee Access, or if you forgot your User ID or Password, speak with your company's payroll contact. 1 Open ADP Mobile Solutions on your mobile device.
How do I verify my ADP account? ›
ADP will send a verification code to your mobile phone. Enter the verification code. Click Continue. If you did not receive a code, click Request a New Code to have another code sent to your mobile phone.
The 1800 number for ADP's product Login and Support Help Center is: 844-227-5237.
How do I get my ADP registration code? ›
You receive a personal registration code (for example, b9a7q6re) in an email from ADP (SecurityServices_NoReply@adp.com) or shared by your administrator (verbally or in a secure communication).
How do I reactivate my ADP account? ›
Under the Users heading, click the Activate Users link. The Activate Users page opens, which lists all inactive users to whom you have access. In the Activate column, select the check box for each user you want to activate.
How do I log into ADP if my phone number changed? ›
Log in to your account using your username and password.
- Click on the “Myself” tab.
- Click on the “Personal Information” tab.
- Click on the “Contact Information” tab.
- Click on the “Edit” button next to the “Phone” field.
- Enter your new phone number in the “Phone” field.
- Click on the “Save” button.
After you cease employment, your W-2 and payroll information will be accessible through the ADP Portal for up to three (3) years. You will not have access to other ADP functions. Use the same user ID and password when last employed.
Why can't I view my Paystubs on ADP? ›
You must have Adobe® Reader®, version 6.0. 2 or higher installed on your computer. To find out what version of Adobe Reader is installed on your computer, open your current version of Adobe Reader and choose Help ~ About Acrobat Reader. If you need to download a newer version of Acrobat Reader, go to www.adobe.com.
Why can't I access my w2 on ADP? ›
If you are unable to log in, your former employer may have removed your online account. You will need to contact your former company HR or Payroll department to request a copy of your W-2. ADP cannot provide you with your W-2.
Why is ADP giving me a 404 error? ›
The HTTP 404 Page Not Found condition occurs when an HTTP request does not correspond to a resource on the Web server. The Web server responds to a successful HTTP request with the HTTP 200 Success status code and a content payload.
